Customer Service Representative
Hassle-Free Move - Smart Space Design - Co-working Communities
Founded in early 2018, CubeWork built a place that was functional with more than just shared office space. Whether you are a freelancer looking to start your new design team, or a B2B wholesale distribution company, CubeWork is redefining shared warehouse plus office space while building a workplace ecosystem. Our warehouse/office space designs give each member the flexibility of working in non-traditional office environment that has the amenities members need, such as fast internet, business class printing, along with setups that promotes collaboration and creativity. Each location gives you Business and their team members the inspiration they need to do their best work.
Manage inbound and outbound calls in a timely manner and helpful way.
Answer questions about the product details, company and issues with account for the customers.
Transfer inbound calls from current and potential customers to sales leads.
Following call center scripts when handling different topics.
Keep records of all conversations in our call center database.
Seize opportunities to up sell services when they arise.
Build sustainable relationships and engage customers.
Perform other duties as assigned.
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Good interpersonal skills and must be a team player.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-tasking, set priorities and manage time effectively.
Fluent in English is a must.
Fluent in Mandarin is a plus, but not necessary.
College Degree preferred.
Medical, Dental, Vision Insurance
Paid Holidays/Paid Vacation/Sick Leave