Community Manager

Hassle-Free Move - Smart Space Design - Co-working Communities

Founded in early 2018, CubeWork built a place that was functional with more than just shared office space. Whether you are a freelancer looking to start your new design team, or a B2B wholesale distribution company, CubeWork is redefining shared warehouse plus office space while building a workplace ecosystem. Our warehouse/office space designs give each member the flexibility of working in non-traditional office environment that has the amenities members need, such as fast internet, business class printing, along with setups that promotes collaboration and creativity. Each location gives you Business and their team members the inspiration they need to do their best work.

Goals & Objectives

  • Illustrate CubeWork’s core values and strive to achieve our mission. Lead the Community Management team to achieve the following:

  • Creation of a collaborative environment amongst our members through events and personal introductions

  • Maintenance of 100% occupancy by achieving sales goals, and managing churn

  • Ensuring that building is fully operational and processes are running smoothly

  • Driving growth and promotion of CubeWork-provided service offerings

  • Maintaining company standards and expectations.

Duties & Responsibilities:

Community Management & Events

  • Manage all building operations and communicate with market support to ensure highest level of member satisfaction

  • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs

  • Solve member-related issues to ensure a cohesive community and manage member expectations

  • Meet with members to resolve issues, process member terminations and other issues of complexity

  • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets

  • Proactively gather data on members’ business objectives and identify both Cubework and member services that could help members achieve their objectives

  • Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about member, member’s business and any other needs member may have

  • Identify opportunities and act on them to connect members

  • Design and implement rules, guidelines and best practices for the community to optimize member experience

  • Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level

  • Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community

  • Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted

  • Explain Cubework policies and procedures to members, including but not limited to: membership agreement and billing procedures

Business Development

  • Take responsibility for sales and community dynamics

  • Engage in the larger community of the market by attending events and networking with local start-ups and organizations

  • Manage and maintain relationships with vendors and landlords

Building Management

  • Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building

  • Review all base building documents to ensure the data is updated and accurate

  • Supervise move-ins and move-outs for quality experience

  • Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress

  • Expense management for the building

  • Know and be able to implement member safety plans, i.e. fire and emergency plans

Experience & Requirements

  • Customer service and sales experience required

  • Project management and business operations experience required

  • Must have strong verbal and written communication skills

  • Understanding and experience managing a team of more than two people

  • Exceptional organizational and multitasking skills

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

  • Passion and understanding for entrepreneurial communities